Working within customer support, having the right tools to get work done is essential. One crucial tool often overlooked is the headset—a lifeline for any customer support professional.
Enter the EPOS IMPACT 700 headset, an industry game-changer designed with your employees and every single customer in mind. This innovative headset is engineered to heighten the user experience and boost productivity, ultimately creating a seamless interaction that leaves a lasting impression on customers.
Elevate your employees' hardware – Ensure next-level customer satisfaction
“Make every call count,” EPOS says. Not understated if you ask us. An influx of disturbing noises and poor microphone quality has become the bane of unproductive employees and lack of customer satisfaction. Equip your customer service agents with a tool built to withstand the demands of a busy call centre environment – ultimately leaving your customers a positive impression of every point of contact engagement with your company, delivering a streamlined customer experience.
With its crystal-clear audio and unparalleled comfort, this EPOS headset EPOS IMPACT 700 elevates every conversation, proving that the right headset can indeed make all the difference in building positive and productive customer relationships.
Let us dive into it.
Safeguard the best conditions wherever with BrainAdapt™
In line with all recent EPOS headsets, the IMPACT 700 is equipped with BrainAdapt™ technology. EPOS describes BrainAdapt™ as “a group of pioneering technologies that work together to improve cognitive performance by minimizing the energy it takes our brain to process sound”.
With technology designed to align with the natural patterns and processes of the human brain, the aim is to reduce cognitive load and enhance auditory perception. It thoroughly tailors audio delivery to the listener's brain activity, ensuring sounds are heard and comprehended with unprecedented clarity and ease.
Adjusting to surroundings, the BrainAdapt™ minimises and reduces the risk of listening fatigue, covering zoning out of virtual meetings and calls, missing or misunderstanding information, decrease in efficiency and poor memory recall. All this is now a thing of the past.
Unlock clear audio with EPOS AI®
To ensure zero misunderstanding between your customer services agents and customers, the IMPACT 700 headset is equipped with three beamforming mics to ensure crisp, clear audio.
Nonetheless, the power of the next-level EPOS AI™-technology, is what elevates your customer's experience when engaging with your team. EPOS has built-in AI to assist you whether sitting in a teeming customer support centre full of colleges or working remotely – the AI adapts. Being familiar with your voice, the AI can suppress unwanted noise, like disturbing co-workers, that might interfere with the customer's experience of being in touch with you. This is the next level at the receiving end of any call, carried out from anywhere.
Unlock a steady and comfortable sound level with ActiveGard™
Nothing beats bad sound, especially sudden bursts. The IMPACT 700 is indeed packed with a lot of technology—please welcome the third: The EPOS ActiveGard™.
EPOS turns the table with this technology, safeguarding the volume of a sound peak at a safe and comfortable level and ensuring a safer and stress-free environment. It protects your customer service team against acoustic injuries caused by sudden sound bursts. Technically speaking, it sets a maximum limit on sound pressure not only on the IMPACT 700 but on all EPOS headsets, in accordance with international telecommunication standards of 118dB (SPL).
This is beneficial for you: it ensures your team members stay fully focused on delivering the best service to the customer throughout the entire conversation, while the incoming speech clarity feature ensures that everything goes perfectly from the customer's end.
EPOS ActiveGard can be compared to an automatic and fast-working “intelligent” volume control. If an incoming signal rises to a level that is harmful to your hearing, it is instantly “turned down” to a considerably lower, and more comfortable level.
Certified for Microsoft Teams
The IMPACT 700 is part of EPOS' selection of Microsoft Teams-certified headsets. Being designed for open office environments, it has been certified by Microsoft to ensure audio excellence and seamless compatibility with Teams. This certification means that the IMPACT 700 headset has passed rigorous tests to measure its ability to handle noise from different directions and distances.
With over 300 million Microsoft Teams users worldwide, this feature is likely to be highly valued among your employees. Additionally, this EPOS headset also supports other Unified Communications platforms like Zoom and Google Meet.
Crafted to enhance all-day usage.
Delivering the best service to your customers requires a lot of work in a call centre. This must not be underestimated. Imagine wearing a headset for most of a full working day. Everything needs to be in order, right?
The IMPACT does nothing less than meet the strict demands of staying comfortable throughout the day. This lightweight headset is equipped with leatherette earpads crafted for all-day use to ensure agent well-being, while the long battery life on the wireless edition ensures a full workday without the need for recharge.
For teams working in a dynamic environment, a wireless range of up to 30 m/100 ft empowers your team to be productive away from their desk. Furthermore, the status indicator feature safeguards you from disturbing colleagues when busy or on a call, maximizing the productivity of every single employee and raising your team's overall efficiency.Being able to effortlessly answer calls, mute the mic, and change the volume with an intuitive ergonomic inline controller seems simple, but a valued feature within your customer support team.
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