Dalux
How Dalux simplified their IT hardware procurement across 36 countries.
Dalux, a rapidly growing software company in the construction industry, faced significant challenges in managing its IT hardware supplies across multiple countries. With 33 offices primarily in Europe and a workforce of over 560 employees, Dalux needed a solution to streamline their IT hardware procurement processes and support their impressive 40-60% annual organic growth.
- Vertical: Construction software
- HQ Location: Denmark, Europe
- Customer size: 560+ employees across 36 countries
- Egiss solution: Marketplace
- Growth rate: 40-60% organic growth annually
The challenge of navigating a complex global IT landscape
As Dalux expanded its operations across Europe, the company grappled with the complexities of managing hardware supplies through multiple vendors in different countries. Omar Couri, head of IT at Dalux, explains the situation:
"We were dealing with numerous account managers and constantly chasing deliveries. It was incredibly frustrating for the team."
The decentralised approach led to slow, complicated, and often more expensive procurement processes, putting unnecessary strain on the IT team's resources.
A centralised approach to procurement
In search of a more mature and centralised solution, Dalux discovered Egiss. The Egiss Marketplace stood out as the ideal solution, offering a centralised portal capable of accommodating Dalux's multi-country setup.
Omar highlights the uniqueness of Egiss's offering:
"Egiss was the only provider with a centralised portal that could accommodate our needs. Larger companies offer similar products, but they are not suited for a company of our size."
Image: Dalux
Implementing the Egiss Marketplace
The transition to Egiss Marketplace began with a comprehensive onboarding process. Omar recalls:
"The onboarding process with our account representives was excellent. The face-to-face meetings were professional and friendly."
The Egiss team worked closely with Dalux to set up all our entities for each country and establish a standard list of equipment, tailoring the solution to Dalux's specific needs.
Efficiency, savings, and improved user experience
The implementation of Egiss Marketplace has led to significant improvements in Dalux's procurement processes.
Omar summarises one of the key benefits of the Egiss Marketplace: "We've achieved significant time savings in our procurement workflow, which has been a huge win for my team."
This efficiency gain has allowed the IT team to focus on more strategic tasks, improving overall productivity.
The centralised system has also enhanced the customer experience within Dalux. Omar emphasises the "Great customer experience when things are needed," highlighting the improved responsiveness and ease of use that the Marketplace provides.
On the financial front, Egiss has delivered competitive pricing for Dalux. Omar observes, "The pricing is competitive overall. It's particularly strong in Denmark, and while it varies in other countries, it's generally quite good."
This pricing structure has helped Dalux manage costs effectively across their various locations.
A partnership built for growth
As Dalux continues its rapid growth, Egiss remains a valued partner in managing their IT procurement needs. Omar appreciates the ongoing relationship:
"I appreciate how Egiss maintains open communication, seeks feedback, and stays engaged over time. It's a great approach that makes us feel like a valued customer, even though we're a smaller company."
Omar concludes:
"It's been a great relationship so far. Despite not being their largest client, Egiss treats us with respect, remains approachable, and is always responsive."
Despite not being their largest client, Egiss treats us with respect, remains approachable, and is always responsive.
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