Discover the 2026 digital workplace and IT operations landscape
Request complimentary access to the Gartner® Hype Cycle™ for Digital Workplace Infrastructure and IT Operations, 2026. Explore the technologies and service models shaping enterprise decisions - and see Managed Device Life Cycle Services in that wider context.
Egiss is listed as a Sample Vendor for Managed Device Life Cycle Services in the Gartner® Hype Cycle™ for Digital Workplace Infrastructure and IT Operations, 2026.
Complimentary Hype Cycle™ access
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What can the Hype Cycle™ help workplace and I&O leaders explore?
The Gartner® Hype Cycle™ gives leaders a way to examine technologies and service models through maturity, governance, operating models and cultural readiness. For workplace and infrastructure teams, it creates a market-discovery layer before the organisation moves into category definition, provider evaluation and operating-model design.
Use the research to support questions such as:
- Which technologies and service models warrant closer examination?
- Where are expectations, adoption and maturity changing?
- Which areas could be relevant to current workplace and IT operations priorities?
- Where is deeper category research or internal evaluation needed?
The report is research input, not a replacement for organisation-specific due diligence, requirements or provider evaluation.
What are Managed Device Life Cycle Services?
Managed Device Life Cycle Services, or MDLS, coordinate the activities required to deploy, manage and retire workplace devices across their useful life. In a multinational organisation, that can connect sourcing, approved catalogues, provisioning, delivery, asset visibility, recovery, IT asset disposition and reporting through one governed operating model.
MDLS matters when workplace delivery has outgrown country-by-country purchasing. The category creates a way to examine the full lifecycle, including the hand-offs between commercial decisions, local execution, device data, security, circularity and employee experience.
Discover. Understand. Execute.
These three resources serve different stages of an Egiss-created buyer journey. They are complimentary; the sequence is not a Gartner® recommendation or prescribed research path.
How to use the journey
An Egiss-created way to structure the buyer journey - not a path prescribed by Gartner®.
- Discover the landscape. Use the Hype Cycle™ to identify areas that deserve attention within Digital Workplace Infrastructure and IT Operations.
- Understand the category. Use the Market Guide to examine Managed Device Life Cycle Services in greater depth.
- Plan execution. Use the Egiss Workplace Playbook to frame internal questions across Deploy, Manage and Retire.
Egiss is listed in four 2026 Gartner® Hype Cycle™ reports
Egiss is listed as a Sample Vendor for Managed Device Life Cycle Services in four Gartner® Hype Cycle™ reports published in 2026:
- Hype Cycle™ for XaaS, 2026.
- Hype Cycle™ for Digital Workplace Infrastructure and IT Operations, 2026.
- Hype Cycle™ for K-12 Education, 2026.
- Hype Cycle™ for Managed IT Services, 2026.
The complimentary Hype Cycle™ offered on this page is the Hype Cycle™ for Digital Workplace Infrastructure and IT Operations, 2026. This page does not offer access to all four reports.
Being named as a Sample Vendor is a factual inclusion in the research. It is not an endorsement, recommendation, ranking, award or certification.
Market context that matters.
Egiss is listed as a Sample Vendor for Managed Device Life Cycle Services in the Gartner® Hype Cycle™ for Digital Workplace Infrastructure and IT Operations, 2026.
The report examines technologies and service models relevant to Digital Workplace Infrastructure and IT Operations through maturity, governance, operating models and cultural readiness.
Hype Cycle™ for Digital Workplace Infrastructure and IT Operations
Gartner® · Released 2026
What can readers expect from the report?
The report can help digital workplace and I&O leaders place a range of technologies and service models into a broader decision context. Readers can use that perspective to identify topics for deeper investigation, challenge internal assumptions and consider where timing, adoption and business relevance need further analysis.
For Egiss audiences, the report also creates a useful starting point for considering MDLS alongside other workplace and IT operations priorities. Detailed category evaluation should then draw on the full licensed research, internal requirements and appropriate provider due diligence.
Figure 1: Hype Cycle for Digital Workplace Infrastructure and IT Operations, 2026. Source: Gartner (July 2026).
Report details: Gartner, Hype Cycle for Digital Workplace Infrastructure and IT Operations, 2026, Sunil Kumar and Todd Larivee, 17 July 2026, G00846390.
Who should read it?
CIO and technology leadership
Frame where technologies and service models could affect workplace priorities, operating-model choices and investment discussions.
Digital Workplace, I&O and EUC
Explore the landscape around workplace infrastructure and consider where MDLS connects deployment, service consistency, device visibility and retirement.
Procurement, sourcing and vendor management
Use the market context to prepare better category questions before evaluating service scope, commercial structure and provider accountability.
ITAM, security and sustainability
Consider how asset data, recovery, data handling, reuse, recycling and reporting connect to the wider device lifecycle rather than sitting in separate workstreams.
The Egiss perspective: one lifecycle across countries
Egiss helps global enterprises deploy, manage and retire workplace technology through one global standard and coordinated local execution. The operating model can connect procurement, provisioning, deployment, lifecycle visibility, recovery, ITAD and sustainability reporting across 180+ countries.
Egiss currently reports 1.6 million end-users on contract, 98% on-time delivery and +79 NPS. These are Egiss performance statements and are separate from Gartner® research and vendor listings.
Continue the journey
Understand the category, then plan execution.
The Discover, Understand and Execute sequence is a suggested Egiss buyer journey, not a Gartner®-directed path.
- Gartner® Market Guide
Understand the MDLS category.
The Gartner® Market Guide for Managed Device Life Cycle Services examines the market definition, direction, analysis and representative provider landscape. Egiss is listed as a Representative Vendor.
Access the Market Guide - Egiss Playbook
See lifecycle execution in practice.
The Egiss Workplace Playbook presents an Egiss-owned model for connecting Deploy, Manage and Retire across countries, suppliers, processes and data.
Download the Workplace Playbook
Frequently asked questions
Key questions about the report, the MDLS category and how Egiss provides complimentary access.
Start with market discovery
Explore the technologies and service models shaping Digital Workplace Infrastructure and IT Operations, then decide where deeper category and operating-model work is needed.
Gartner, Hype Cycle for Digital Workplace Infrastructure and IT Operations, 2026, Sunil Kumar and Todd Larivee, 17 July 2026, G00846390.
Gartner and Hype Cycle are trademarks of Gartner, Inc. and/or its affiliates.
Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner's business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose.
Last updated 12 August 2026